System Status Log - Current Status - HAL working - DORA working

25th May 2007 - HAL is now fully working after a 2nd new hard-drive was installed on Tuesday night.

25th April 2007 - All Eddie Customers were transferred to our new server DORA in January and there haven't been any problems. Eddie was fully retired in February 07.

6th December - 13:38pm - Full access is restored to Hal. At this time it appears to have been a routing issue.

6th December - 13:30pm - The AOL issues that we were experiencing on Monday appear to have been fixed. We are experiencing connectivity issues to Hal.

4th December - 9:00pm - We are experiencing intermittent problems with e-mails being sent to AOL. We have contacted AOL and it is in the process of being resolved.

16th August - 8:40pm - Hal is now fully working. Problem with a bind dns server which is a rare problem and a software update has fixed the problem.

16th August - 4:10pm - Hal unexpectedly went down. We are currently trying to fix this and will keep everyone posted.

10th August - 8:15am - Eddie is now completely back online, however there may be a bit of a delay whilst e-mails are processed. We expect this delay to last about 20 minutes. Unfortunately the cause of the error has not been found - however we will keep our eye on it.

10th August - discovered at 8am that Eddie (one of our servers) had stopped responding a couple of hours earlier - we are still working to resolve this issue.

*site upgrade Ihelm Enterprises is upgrading its site over the next few hours - customer services will not be effected. 6th August 2006

*resolved* Database is now up and running

The mysql database on our servier eddie went down last night during the nightly back-up - we are working on determining the cause of the fault, at the moment it looks like some of the tables are corrupted - more updates will be posted soon.

16th February 2006 - the memory upgrade has been completed and the server is now back up and running. Total downtime was 11 minutes.

16th February 2006 - we would like to inform all of our customers that are hosted on server eddie that the memory is being upgraded over the next 24 hours and you may experience a period of downtime of no longer than 20 minutes. We would remind all customers to ensure that they have a current backup of their website.

15th March 2005 - we now have anti-phishing programs installed - this will attempt to prevent emails pretending to be banks from being delivered to our customers

14th March 2005 - mail server was down for 10 minutes while anti-virus and anti-spam technologies were updated - all went fine no mail lost and everything is working.

14th March 2005 - spam e-mails are no longer hitting our servers this incident is closed

Over the weekend 11th march to 12th march we suffered a massive influx of spam - the server has processed over 200,000 emails. We have been in touch with the relevant people and this has decreased - we suffered delays in emails for approximately 12 hours until the queue had been processed.