Terms and Conditions
Customer Terms and Conditions
Ihelm Enterprises is a company dedicated to providing the best quality of service in all respects. We believe this is best achieved through operating clear and simple pricing alongside clear and simple products.
Ihelm Enterprises offers several different services under the Ihelm Enterprises name, these services are covered by the Terms and Conditions in this document. Certain services have specific Terms and Conditions – these conditions are clearly marked in the document by headings throughout.
The initial areas covered by this document covers the general area of providing services to yourself by Ihelm Enterprises.
As with any agreement for supply of products and services, we have to define what we will provide and what you can expect. As in many legal documents, the terms “our” “we” and “us” refer to the Ihelm Enterprises side of the agreement. We use “you” “your” and “client” to refer to the customer’s side of the agreement.
You agree to pay in advance for services that are provided over a time period and to pay by the agreed method.
You agree that your cancellation of the agreement will be effective from the next 12-month anniversary of the contract.
Compliance with law
Ihelm Enterprises will comply with all laws and make every effort to assist in the investigation of possible infringements by others.
You agree that in the case of our not notifying you of changes via email we may choose to post a notice on our website a minimum of 30 days in advance of any changes.
All invoices for services can only be paid via cash, cheque, PayPal or bank transfer.
All invoices are to be paid within 28 days of the date on the invoice, unless otherwise stated, – otherwise a 2% charge per month may be added. Failure to pay for services may mean that the provision of services is terminated or we may pursue payment via small claims and county claims courts. In the case of the latter, the company will levee interest at the standard rate per month (8% at time of writing) and will seek to recover all costs of such action.
Ihelm Enterprises Hosting Services
We provide servers for the legitimate use of our clients. You agree to use the servers on the condition that your use will not involve any activity that is or could be construed to be illegal or in violation of statutes, laws or codes of conduct. You will not use our servers or services to seek or to gain access to any resource for which you do not have authorisation. You will not use our servers or services to breach the security arrangements of any server or to explore such security arrangements or to prevent such security arrangements from working as they were intended to work. You will not use our servers or services to engage in denial of service operations of any form, including but not restricted to overloading, flooding, bombing and other hostile activities.
Ihelm Enterprises reserves the right to suspend any account where activity in breach of these terms is discovered. Ihelm Enterprises reserves the right to terminate any agreement where a contravention of these terms can be shown and the client fails to provide an acceptable explanation of the circumstances within seven days. The client may be liable to criminal or civil proceedings and Ihelm Enterprises may be required to provide evidence in support of such actions. Any costs incurred by Ihelm Enterprises will be charged to the client.
The use of our hosting facilities
Hosting accounts are provided on a per-domain basis. Clients must obtain permission from Ihelm Enterprises to host more than one domain on it’s servers. An abuse of this policy may mean access is rescinded to company resources.
The company has a duty of care to the availability of it’s clients websites. As a result, whilst a client may be within bandwidth and diskspace usage, the nature of dynamic websites may mean that a client consumes excessive resources. Unless a dedicated server has been provided any site which consumes over 5 percent of the available resource allocation on the company’s servers will be notified and should take corrective action within 14 days. Such notifications are rare and can usually be fixed by optimizing database queries/updating scripts. In the rare occurrence where these do not return the site to its normal state, Ihelm Enterprises will offer upgrades to higher specification servers where restrictions are less. Failure to rectify this may lead to a loss of services.
All hosting accounts must have fee’s paid on a regular basis, failure to pay these fee’s may lead to your account being suspended. If an account is suspended Ihelm Enterprises will not be liable for any lost business or financial loss incurred during this period. Where an account has been purchased with a domain name from Ihelm Enterprises further fee’s may be payable for the recovery of the domain from the registrars – these fees must be paid before Ihelm Enterprises will attempt to recover lost domain names.
Sites hosted utilising a dedicated IP address must have their renewal’s paid by the due date. Failure to do so may result in the IP address being re-allocated to another client due to the cost of providing these dedicated IP addresses. If an IP address is re-allocated Ihelm Enterprises may not be able to obtain the original IP address for use again. As a result subsequent loss of connectivity will occur. Failure to pay by the due date may result in loss of connectivity and related services.
Neither we nor the client shall be liable for breaching this Agreement where that breach results from Force Majeure.
Force Majeure refers to any event that is beyond the reasonable control of the parties and includes, but is not limited to, acts of God; acts of war; national emergencies; governmental action; union action; civil unrest; fire; explosion; flood and theft.
Ihelm Enterprises Web Design Services
All Web Design services require a 20% non-refundable deposit unless otherwise agreed with Ihelm Enterprises. The deposit secures Ihelm Enterprises for your project on the condition that the project commences within 3 months of the deposit being paid and is returnable only if Ihelm Enterprises cancels the work on your project.
In the case of client cancellation, unless cancelled within 7 days of receiving the contract and paying the 20%, the deposit is non-refundable.
All Web Design clients receive 3 months unlimited support from the day their website goes live. After the 3 months, clients will receive standard support which is charged at a rate of £20.00/hour, unless pre-arranged.
Ihelm Enterprises Graphic Design Services
All graphics developed by the company remain the property of the company and cannot be re-used or distributed without prior authorization. Any graphics which are based on pre-existing graphics can only be worked upon with written authorization from the owner of said graphics. The finished product remains the property of the company.
Graphical work is only undertaken after the client signs contracts or indicates approval of the contracts. All graphical work is due for payment upon delivery with proofs being available prior to this (proofs are lower quality files).
Ihelm Enterprises Bookkeeping services
All bookkeeping jobs will be dealt with on a first come first serve basis. You will be notified if any delays are expected due to high levels of prior work when jobs are commissioned (high levels are expected at the end of the tax year).
The client must provide all the necessary information to do a full set of books – you will be provided with a checklist when the contract is sent out that lists the information that is required. If there is information missing, Ihelm Enterprises Limited cannot be held responsible for incomplete books due to missing information.
It is the responsibility of the client to ensure the company has received all information and it is the responsibility of the client to ensure all information is legally part of their accounts when submitting it to the company.
All paperwork will be returned to you via recorded delivery or courier service when we are finished with it. If you require special delivery instructions you must make the company aware of these when supplying documents to the company.
We cannot be held responsible for items lost in the courier system, however we will take every step to minimise any disruption due to this.
© Ihelm Enterprises Limited 2006. All graphics and design are the property of Ihelm Enterprises Ltd. and may not be reproduced without permission.